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Privacy Policy

Effective Date: 12/01/2025
Last Updated: 12/10/2025

This Privacy Policy explains how US Med Transport (“Company,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects your personal information when you visit our website, engage our delivery services, contact us, or interact with us in any form.

By accessing or using US Med Transport’s services, you agree to the terms of this Privacy Policy.

  1. Information We Collect

We may collect the following types of information:

  1. Personal Information

When you create an account, request delivery, or fill out forms, we may collect:

  • Full name
  • Phone number
  • Email address
  • Physical delivery address
  • Payment information
  • Signature at delivery
  • Health-related shipment details (only when applicable)
  1. Medical-Related Information

While we do not collect detailed personal medical records, we may receive limited medical-related data voluntarily provided for delivery purposes, such as:

  • Name of prescription items
  • Medical supply names or types
  • Equipment details

This is used solely for pickup, delivery, and verification.

  1. Business Information (if applicable)

For providers, pharmacies, clinics, or facilities:

  • Business name
  • Contact details
  • Delivery schedules
  • Authorized personnel records
  1. Technical & Usage Information

When visiting our site, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Site interaction data
  • Cookies and tracking technologies

Cookies are used only for analytics, service performance, and improving user experience.

  1. How We Use Your Information

We use the information collected for the following purposes:

  • To fulfill scheduled or urgent deliveries
  • To verify identity prior to delivery
  • To communicate delivery status, service updates, or confirmations
  • To process payments or invoicing
  • To respond to support requests and questions
  • To comply with legal, transport, and verification standards
  • To improve website functionality and user experience

We do not sell or use your personal information for unrelated marketing purposes without consent.

  1. How We Store & Protect Information

We use industry-standard security measures to safeguard personal information, including:

  • Encrypted data transmission (SSL)
  • Restricted access to personnel on a need-to-know basis
  • Secure storage systems
  • Activity logs for compliance
  • Regular system monitoring

Your information is stored only as long as required for delivery, invoicing, legal recordkeeping, or customer service.

  1. Sharing & Disclosure of Information

We may share your information only in the following cases:

  1. With Authorized Service Providers

Examples:

  • Drivers handling your delivery
  • Payment processors
  • Route scheduling software

All partners follow confidentiality and data-protection requirements.

  1. When Requested by You

Example:

  • Delivering to alternate recipients
  • Sharing invoices with billing departments
  1. Legal or Regulatory Requirements

We may disclose information if required to:

  • Comply with state or federal laws
  • Respond to lawful requests (court orders, subpoenas)
  • Assist with fraud prevention

We do not distribute or sell personal data to third-party marketers.

  1. HIPAA-Related Notice

Although US Med Transport is not a covered entity under HIPAA, we follow strict confidentiality and handling standards when transporting items that may relate to a patient’s healthcare.

We:

  • Do not open sealed medical packaging
  • Verify only names, addresses, or confirmation details
  • Protect prescription-related information
  • Limit exposure or visibility of labels whenever possible

All delivery data is used solely to complete secure and traceable delivery transactions.

  1. Your Rights & Choices

Depending on your location, you may request:

  • A copy of stored information
  • Correction of inaccurate data
  • Deletion of personal records (unless needed for legal reasons)
  • Restriction of processing
  • Account closure and removal

Send all requests to:
info@usmedtransport.com

We will respond within a reasonable time period in accordance with applicable laws.

  1. Payment Information

Payment details, when collected, may be processed using third-party financial platforms.
We do not store full credit card information on our servers.

Examples of processors may include:

  • Stripe
  • PayPal
  • Bank merchant systems

Processing is encrypted and PCI-compliant.

  1. Website Tracking & Cookies

This website may use:

  • Session cookies
  • Traffic analytics
  • Performance monitoring tools

Cookies help:

  • Track navigation preferences
  • Improve usability
  • Maintain ordering sessions

Users may disable cookies through browser settings, although certain site features may not function properly.

  1. Information Retention Period

Information is retained only as long as necessary for:

  • Legal compliance
  • Business records
  • Customer service or delivery history

Accounts with no activity beyond industry-standard timeframes may be securely archived or deleted.

  1. Children’s Privacy

Our services are intended for adults.
We do not knowingly collect personal information from individuals under age 18 directly.
Deliveries for minors are facilitated through a parent, guardian, pharmacy, or medical provider.

  1. Third-Party Links

Our website may contain links to third-party pages such as pharmacies, insurance companies, or medical providers.

We are not responsible for:

  • Their privacy practices
  • Content accuracy
  • Data security

Users should review third-party privacy policies separately.

  1. Updates to This Policy

This Privacy Policy may be updated periodically.
Changes will appear with new effective dates above.
Continued use of our services constitutes agreement with any revised policy.

  1. Contact Information

For questions regarding privacy, data handling, or compliance, contact us at:

US Med Transport Customer Protection Office
Email: info@usmedtransport.com
Phone: 708-123-4567
Website: usmedtransport.com

By using our services, you acknowledge and agree to the collection, usage, and handling of your information as described above.